Returns & Exchanges

At PURESEOUL, we want you to love your K-beauty routine, which is why we offer a 14-day return window for unopened and unused products in their original packaging. Please ensure all security seals remain intact to qualify for a full refund to your original payment method.

1

Check Eligibility

Verify that your items are unopened, unused, and within the 14-day window from the date of delivery.

2

Contact Support

Email our customer service team with your order number and the names of the items you wish to return to receive a Return Authorization.

3

Pack Securely

Place the items safely in their original box or a sturdy mailing bag, ensuring you include the provided return slip inside the package.

4

Ship and Track

Send your package using a tracked shipping service to our warehouse address and retain your proof of postage until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing